At Duke Excavation LLC official website ("we," "us," "our"), we understand the importance of safeguarding your personal information and are committed to ensuring your privacy is protected. This Privacy Policy outlines how we collect, use, protect, and manage the information you provide when accessing our website, using our services, or interacting with our business. By engaging with our website or services, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.
We collect various types of information to provide and enhance our services. The types of information we collect include:
When you create an account, place an order, or contact us for inquiries, we may collect personal details such as:
This information is necessary for processing orders, providing customer support, and enhancing your overall experience with our services.
To process purchases securely, we collect payment information, including credit or debit card details and any other necessary financial information required to complete transactions. Payment details are processed through secure third-party payment gateways that comply with industry-standard security protocols.
We automatically collect data about how you interact with our website. This may include:
This information helps us understand user behavior and optimize website performance.
We collect data from the devices you use to access our website. This may include:
This information assists us in ensuring that our website is compatible across different devices and provides a seamless user experience.
The information we collect is used for a variety of purposes, including but not limited to:
We use your personal and payment information to process and deliver your orders. We also use this information to communicate with you about your order status, handle returns or exchanges, and provide necessary customer support.
Usage and device data help us monitor and analyze how users interact with our website. This allows us to improve our services, optimize website functionality, troubleshoot any issues, and enhance your overall user experience.
We may use your contact details to send newsletters, promotions, special offers, or information about new products and services. You can choose to opt out of receiving marketing communications at any time.
We may process your information to comply with applicable legal obligations, including responding to lawful requests from public authorities, preventing fraud, and ensuring the security of our services and customers.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that, we will securely delete or anonymize your data, ensuring that it is no longer identifiable.
We are committed to protecting your personal information by implementing industry-standard security measures, including encryption, firewalls, and secure access controls. However, no method of data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information under certain circumstances, such as:
We may engage trusted third-party service providers to assist us in operating our website, processing payments, or delivering orders.
We may disclose your information if required to do so by law or in response to a lawful request.
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
You have certain rights regarding your personal information, including:
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
If you have any questions or concerns regarding this Privacy Policy, please contact us via the contact form on our website.
